What is Managed Services – “Protect My Business” and what are the Benefits?
Managed Services is “A Complete Network Support System that Cares and Protects your Business, Guaranteed"
One of the most important elements for running a business today is your computer network. We at BOS recognise this and understand the critical requirement of network uptime and optimal performance for the Health of your Business. In fact we have seen the devastating results of failed computer systems or security breaches and that is why we call our Managed Services plan "Protect My Business".
We are so concerned about this we have incorporated in our advanced plans a guarantee that we will have your server up and running in the event of failure within a maximum of six hours. In fact a whole lot sooner if circumstances allow.
Click Here to see Guarantee
Managed Services means that BOS is continuously monitoring the health of your infrastructure—and managing growth by providing:
- A bird’s eye view into the real performance of your IT infrastructure by monitoring 24/7 what is happening
- Automation of all maintenance, updates etc. What is typically required for protection and performance?
- A complete up to date inventory providing information and perspectives into what equipment and software has been installed, of where current or new system resources can be best allocated.
This means your critical business infrastructure can be monitored and managed remotely and automatically to ensure maximum service availability and uptime.
BOS Managed Services - "Protect My Business" system monitors and reports on servers, workstations, switches, routers, and practically any other piece of networked hardware.
Managed Services “Protect My Business” is Ideal for Business Owners Who:
- Need to have their computer network, e-mail, database, and internet access up and running without problems.
- Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
- Want to maximise the speed, availability, and performance of their network.
- Hate dealing with – or thinking about – computer problems and other complexities of operating a computer network.
- Don’t have the time or staff to deal with computer network maintenance.
What are the Benefits of Managed Services “Protect My Business”?
You’ll Gain Incredible Peace of Mind – As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
You’ll Sleep Easier Knowing your Network is Being Watched – Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one les thing to worry about.
You Can Potentially Avoid Expensive Repairs and Recovery Costs – Our Network monitoring and maintenance could save you money by potentially preventing expensive network disasters from ever happening in the first place.
You’ll Feel as Though You Have an In-House IT Department Without the Cost – As a network maintenance customer, you’ll have access to a knowledgeable support staff that are available should you have any kind of problem or question.
You’ll Minimise Onsite Fees and Receive Faster Response to Your Problems – Thanks to our remote monitoring and maintenance software we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office to do so.
You’ll Safeguard Your Data – The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
Boost Performance and Extend the Life of Your IT Assets – You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
We have made a significant investment in sophisticated, internationally developed, Best of Breed, management tools in our industry and assembled them in our local Network Operations Centre (NOC). When you utilise any portion of Protect My Business, you can be assured that your company's key network elements and managed devices are being monitored continually. Our NOC engineers and Managed Services team members receive alerts and have responsibility for executing all managed service processes for the various tools we deploy.
Left unmonitored, your network and computers will inevitably fail, leaving employees idle and impacting your ability to do business—costing thousands through the loss of productivity, revenue, or image. With Managed Services from BOS, we can take corrective action before the problem occurs, or before you even notice it.
Today’s Business Environment your business depends on your network’s availability, performance, and security and your software is business-critical.
The 5 most common Frustrations:
- E-mail/Work Order delivery systems down
- Client database unavailable
- Spyware and unauthorized access issues
- Banned software (games and file-sharing) monopolizing resources
- Predictable hardware failures
Managed Services – “Protect My Business” from BOS provides an affordable solution to these problems.
Network Monitoring: We monitor the vital components of your network including your servers and firewalls. Our automatic alerting system can notify you and our NOC team about the issues that can impact your network performance to save you from the costly issues of network downtime.
SPAM Management and Hosted E-Mail: We can scrub your email with state-of-the-art spam blocking and virus protection. On average, almost 80% of email received is considered SPAM. Gain back valuable time each day and protect your computer from viruses and worms. Hosted E-mail provides a web-based e-mail system at a per mailbox cost. You can use your own domain name and access your e-mail from any web account.
Company Administrator Remote Control: This extends the remote control capability to your IT staff so they can use the same tool our help desk uses to manage/remediate your company's computers remotely. This provides big benefits for clients with multiple sites that are a distance apart so their limited IT staff does not have to travel to repair every issue that comes up.
Remote Off-Site Backup: Our Remote Backup Services can help your business prevent disaster and disruption. Using your internet connection, we'll backup your files to a secure off-site data storage facility. Remote Backup Services take the hassle and risk out of backing up and recovering data.
Firewall Management: As network security issues become more complex, it is difficult to know whether the security posture is being maintained. Companies are exposed 24 hours a day, seven days a week. Our Firewall Management Service addresses these challenges by monitoring unauthorized access and providing timely firewall maintenance. This service performs continuous monitoring of the device and provides notification in the event of an alert condition. We offer both basic and total firewall management service. The total firewall solution includes the hardware with the management. The "Protect My Business" remote toolset is reinforced with BOS’ experienced professional engineering team. Our engineers provide on-site proactive and emergency services. Our sophisticated Service Management Software allows our Help Desk and Service Dispatch to track all service encounters and engineer activity. There is one additional benefit to engaging BOS in any of our Managed Services. All managed service plans also receive a substantial reduction on the BOS rate for all services required. This equates to a significant discount on BOS Professional Services. At BOS, our overall goal is to help your company maximise its investment in technology. In today’s IT arena, data integrity and security are paramount. Our managed service tools and professional technical staff will enable your company to be more productive and secure. Regardless of which portion of the "Protect My Business" services you select, be assured that they are all specifically designed to enhance network performance and reliability for any company, regardless of size.
Plans – Talk to us about what plan best suits your requirements.
Managed Desktop and Servers (Silver, Gold and Platinum Management Plans): We have plans available to suit your requirement. Our remote tools allow us to provide unlimited technical assistance to your computer users and network administrator from our NOC location, providing you with faster response times and reduction in drive time and onsite charged.
Total Desktop and Servers (Platinum plus Management Plan): The total level of services includes everything in the managed plan, and also includes the hardware itself. BOS will provide the hardware and maintain it for you. This truly is the way to lock in the cost of IT for your business.
Managed services for IT Administrators (Bronze Management Plan): You can utilise our facilities for managing your own network(s). Managed Services software is the ultimate application for managing multiple networks from a centralized management portal hardware itself. With maximum scalability and flexibility, Managed Service Providers (MSPs) now have the power to automate key tasks to increase the productivity of their staff and the organisation as a whole. From asset management and software inventory to remote computer management, Managed Services software provides the features and functions to automate any IT task. BOS will provide the facility and you totally control the environment. Competitively priced to ensure this is viable for any larger business or IT support company.